Let’s talk declines! Nobody likes delivering bad news but declines don’t need to feel like the door is forever closed. ⠀
Here are five ways to decline #LikeABoss 💪⠀
- Mindset shift needed
From the outset, treat the interview process as an exercise in relationship building. Modern talent attraction is about building real relationships with a talent community and THEN exploring if it is a match vs. treating the process as an assembly line. A well optimized process can coexist with one that feels genuine, comfortable, and human.⠀
2) Pick up the phone ☎️
If someone has taken the time to interview with you, close the loop in a human way. This is not the time for an ATS autoresponder or worse, radio silence🙅🏻. ⠀
3) Make it personal and human
Come from a place of empathy and genuinely thank them for getting to know your company. Share the decision but recognize what you gained from the interaction (“We loved learning about …”). In doing so, hopefully they too will reflect upon the opportunity as a learning experience. It’s not the outcome they had hoped for, but a positive interaction and experience nonetheless. ⠀
4) Learn about their experience
Take time to understand their candidate journey. This is a great way to learn how to optimize the candidate experience and demonstrate that despite the outcome, your candidate matters and you care.⠀
5) Keep the welcome mat out.
Invite them to apply again and stay in touch. Transform “no” into “not at the moment”. People evolve and so do business needs. Close the process loop, not the door. 🚪
The golden rule applies here… treat others how you wish to be treated. Your employer brand AND consumer brand will thank you and so will your heart. ⠀
✌️, ❤️, & meaningful careers!
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